Product Messaging Tool Comparison: Intercom vs Customer io vs Zendesk Connect

For very small companies and startups, Intercom also offers a Starter plan–with a balanced suite of features from each of the above solutions–at $74 monthly per user. Create a help center combining knowledge base articles and a customer contact request form, embeddable into any webpage or mobile app. Customers can search the help center by query keywords and sort through articles in 40 languages. This article will compare Intercom vs Zendesk, outlining each tool’s features, ease-of-use, pricing and plans, pros and cons, and user-support options. While Zendesk is a widely used and versatile customer support and engagement platform, it’s important to consider whether there might be a better software solution tailored to your specific needs. In contrast, Intercom follows a pricing structure that can be straightforward for businesses looking for specific functionalities.

• Help desk SaaS is how you manage general customer communication and for handling customer questions.
• Here’s what you need to know about Zendesk vs. Intercom as customer support and relationship management tools.
• The bot feeds customers and employees the relevant articles upon making a query.
• Consider integrating this tool with other customer data analytics tools for increased productivity and returns.

Also, their in-app messenger is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one). With Intercom you can send targeted email, push, and in-app messages which can be based on the most relevant time or behavior triggers. Zendesk also has the Answer Bot, which can take your knowledge base game to the next level instantly. It can automatically suggest your customer relevant articles reducing the workload for your support agents. On the other hand, Intercom has all its (fewer) tools and features integrated with each other way better, which makes your experience with the tool as smooth as silk.

Choosing The Right Intercom Alternative#

Customers across portals like Capterra, G2, and Getapp review Zendesk at about 4.4 out of 5, while LiveAgent is on those same portals rated about 4.6 out of five. When considering subscribing to one of Hiver’s paid plans, you can opt for the Lite package for $15 per user/month, the Pro package for $39 per user/month, or the Elite package for $59 per user/month. Small and medium-sized companies that work in eCommerce, web development, and online services are the ideal customers for Groove. Managers can choose to automatically route tickets and agents can prioritize conversations that need immediate attention. Zendesk Service offers the right platform for tracking, prioritizing, and solving customer support tickets.

However, if you compare Zendesk vs Intercom chat in ease of use, the letter wins. Create a chatbot with minimal coding and customize it to your heart’s content. To begin with, putting help desk platforms “side by side” is a thankless job as software differs in functionality, price, and purposes. The compared vendors share a strategy of delivering their services as either separate add-ons or all-in-one tools. On the other hand, Intercom brings a dynamic approach to customer support.

Plan Flexibility: Which One Has More Flexible Pricing Options?

You pay a monthly fee for a product, and then there is – sorry – there’s a monthly fee for the product which is tied to actual people. For inbox, we have seats, so the idea of how many people can respond to the messages, or how many people can be on the chat. You can still, of course, tie people, it’s tied with some of the, I know Zendesk has a little widget too.

What’s more, it helps its clients build an integrated community forum and help center to improve the support experience in real-time. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality. Zendesk provides an integrated on-demand helpdesk – customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Best Canned Response Examples for Customer Service

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